Both Amy B and Reese Johnston have given some excellent suggestions but make sure you pay attention so that the student doesn't use tears (even unconsciously) to avoid work or get spoonfed answers. Without observation or more details, I cannot tell if the parents are simply accommodating a more sensitive child or have fallen into the habit of removing anything that frustrates the child.

Both Amy B and Reese Johnston have given some excellent suggestions but make sure you pay attention so that the student doesn't use tears (even unconsciously) to avoid work or get spoonfed answers. Without observation or more details, I cannot tell if the parents are simply accommodating a more sensitive child or have fallen into the habit of removing anything that frustrates the child.