I teach physics and occasionally a little math at a community college in California. My students come from all over the place, so I think their exposure to math is somewhat of a representative sample of what kids in the US learn in high school and the first couple of years of college. In our three-semester physics survey course for STEM majors, I review complex numbers with my students in both the second semester electricity and magnetism class (so they can use them for complex impedances and such) and in the third semester (for use in the baby quantum mechanics that we do).
I say "review" because I have never seen a student who had had no previous exposure to the topic. I think they must see it in 9th grade algebra when they learn the quadratic formula. Also, the catalog description for my school's trigonometry class says that it includes de Moivre's theorem, clearly implying that they are already expected to have seen complex numbers before that point.
However, their exposure seems always to have been very shallow and poorly motivated. They do not recognize notations for magnitude and argument, and they don't understand the interpretation of multiplication and division in terms of the polar representation. A calculation like $\operatorname{arg}(1/(1+i))$ takes them a long time to figure out. They tend to cling to the cartesian representation even when it's the wrong tool for the job.
I teach at a very large public university. It occurred to me that it is possible to graduate in their math majors with the exposure to complex numbers being exactly two lessons in calculus.
This seems a bit odd to me as far as math majors are concerned. For example, complex eigenvalues are never mentioned at my university.
Is this normal by US standards?
So no, in my experience this does not seem normal or even possible here in California, because the state tries to make every kid take algebra in 9th grade, and they get some basic exposure to complex numbers there.
It also seems weird to me that students could graduate as math majors without ever seeing complex eigenvalues. This could not have happened at my undergrad school (UC Berkeley). I still have my textbook from my lower-division linear algebra course there, and it barely mentions complex eigenvalues. However, a math major there is required to take a core of four upper-division required courses, which are analysis, linear algebra, abstract algebra, and complex analysis. Three out of four of these deal with complex numbers, and the upper-division lin alg course would certainly cover complex eigenvalues. Maybe there are vast differences between more and less selective schools in the US in terms of their requirements for an undergraduate math degree.